Your personal data belongs to you. This Privacy Policy explains exactly what information luckysabong collects when you use our platform, how we use it, who we share it with, and what rights you have as a player in the Philippines. We keep things straightforward so you always know where you stand.
1. Who We Are
luckysabong is an online entertainment platform serving players in the Philippines. When you register an account, make a deposit, or interact with any feature on our site, you are sharing information with us. We take that responsibility seriously and handle all personal data in accordance with applicable data protection laws. This policy applies to all users of the luckysabong website and any related mobile experience. If you have questions about how your data is handled, the details in this policy are your starting point.
2. What Information We Collect
We collect information you provide directly when you register, suchas your full name, date of birth, email address, mobile number, and a government-issued ID for verification purposes. We also collect financial information including your preferred payment method and transaction history when you make deposits or withdrawals. Technical data is gathered automatically when you use our platform, including your IP address, device type, browser version, and session activity logs. We may also collect information about how you navigate the site, which games you play, and how long you spend on each session. All of this data is collected for specific, legitimate purposes and is never gathered in excess of what is needed.
3. How We Use Your Information
Your personal data is used primarily to operate and maintain your luckysabong account, process your transactions, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our services. Session and behavioural data helps us improve the platform experience, identify technical issues, and ensure the games and features work correctly on your device. Where you have opted in, we may use your contact information to send you promotional offers and updates about new games or features. You can withdraw your consent to marketing communications at any time by updating your account preferences.
4. Legal Basis for Processing
We process your personal data on several legal grounds depending on the nature of the activity. For account registration and transaction processing, the legal basis is the performance of a contract between you and luckysabong. For identity verification and anti-money laundering checks, we are required to process your data to comply with applicable legal obligations. Where we send you marketing communications, we rely on your consent, which you may withdraw at any time. In some cases, we may process data based on our legitimate interests, such as improving platform security and preventing fraud, provided those interests do not override your fundamental rights.
5. Sharing Your Information
luckysabong does not sell your personal data to third parties under any circumstances. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers. These third parties are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your information to regulatory authorities or law enforcement agencies where required by law or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of luckysabong, our players, or the public. Any third-party sharing is limited to the minimum data necessary for the stated purpose.
6. Data Retention
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and identity verification documents may be kept for a minimum of five years in accordance with anti-money laundering requirements applicable in the Philippines. When data is no longer required for any lawful purpose, we securely delete or anonymise it. If you request account closure, we will process your request and remove or anonymise your personal data within the timeframes required by law. You may contact our support team to enquire about the specific retention period applicable to your data.
7. Your Rights as a Data Subject
As a player based in the Philippines, you have rights over your personal data under applicable data protection legislation. You have the right to access the personal data we hold about you, to request corrections if any information is inaccurate, and to request deletion of your data where there is no lawful reason for us to continue holding it. You also have the right to object to certain types of processing, including direct marketing, and to request that we restrict how we use your data while a complaint is being investigated. To exercise any of these rights, please reach out to our support team with your request and we will respond within the timeframes required by law.
8. Cookies and Tracking Technologies
luckysabong uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience. Essential cookies are required for the site to operate and cannot be disabled. Analytical cookies help us understand how players use the platform so we can make improvements. Preference cookies remember your settings and choices between sessions. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some features. We do not use cookies to serve third-party advertising or to track your activity across other websites.
9. Security Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encryption of data in transit and at rest, access controls that limit who within our organisation can view your information, and regular security assessments of our systems. While we take every reasonable precaution, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your luckysabong account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately.
10. Changes to This Policy
luckysabong may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify registered users through the platform or by email. The date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically so you remain informed about how we protect your data. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you have any questions about this Privacy Policy, please visit our FAQ page or contact our support team directly.
A quick summary of the most important things to know about how we handle your data.
You have the right to access, correct, or request deletion of your personal data at any time. Our support team is available to assist you with any data-related request. We process your information only for the purposes described in this policy and never sell it to third parties.
luckysabong uses encryption, access controls, and regular security reviews to keep your personal and financial data safe. We take every reasonable step to protect your information from unauthorised access or misuse. If you ever notice anything suspicious on your account, contact us right away.
We only send you marketing communications if you have opted in, and you can withdraw that consent at any time through your account settings. Essential account notifications — such as security alerts and transaction confirmations — will always be sent regardless of your marketing preferences. We do not share your contact details with advertisers.
Check our FAQ for quick answers, or create your account and manage your data preferences directly from your profile settings.